Shipping policy
SHIPPING POLICY
Effective date: September 20, 2026
This Shipping Policy applies to orders placed through otherwiseofficial.com.
ORDER PROCESSING
Ready-to-ship orders are processed and handed to the shipping carrier within 1–10 business days after an order is placed.
Most ready-to-ship orders are processed sooner. Processing may take up to 10 business days during launches, high-volume periods, holidays, or other operational circumstances.
Business days do not include weekends or holidays.
Once an order has been handed to the shipping carrier, you will receive a shipping confirmation email with tracking information when available.
PREORDERS AND LIMITED COLLECTIONS
Some OTHERWISE products may be offered as preorders or as part of limited collections.
Preorder and limited-collection products may require additional production, quality-control, or fulfillment time. The expected shipping date or shipping window for these products will be clearly stated on the applicable product page before purchase.
If an order includes both ready-to-ship and preorder items, the order may ship together after the preorder item is ready, unless OTHERWISE states otherwise on the applicable product page or at checkout.
SHIPPING DELAYS
If we expect that an order will not ship within the timeframe stated on the product page or in this Shipping Policy, we will contact the customer using the email address provided at checkout.
The customer will be given an updated expected shipping date and may choose to accept the updated timeline or cancel the unshipped order for a full refund to the original payment method.
If your ready-to-ship order has not been handed to the carrier within 10 business days, contact support@otherwiseofficial.com with your order number. We will review the status of the order and provide available options, including cancellation and a full refund when the order has not yet shipped.
ORDER CANCELLATIONS
Customers may request to cancel an order at any time before the package has been handed to the shipping carrier.
If the package has not been handed to the carrier, OTHERWISE will cancel the order upon request and issue a full refund to the original payment method.
Once a package has been handed to the shipping carrier, the order can no longer be canceled. After delivery, customers may request a return in accordance with the Return & Refund Policy.
SHIPPING RATES AND DELIVERY ESTIMATES
Shipping methods, rates, and available delivery estimates are shown at checkout.
Processing time is separate from carrier transit time. Delivery estimates begin after an order has been handed to the shipping carrier.
Delivery estimates are provided by the shipping carrier and are not guaranteed. Carrier delays may occur because of weather, holidays, service interruptions, or other circumstances outside of OTHERWISE’s control.
SHIPPING ADDRESS ACCURACY
Customers are responsible for providing a complete and accurate shipping address at checkout.
If you need to correct an address, contact support@otherwiseofficial.com immediately. We cannot guarantee changes once an order has entered processing or has been handed to the shipping carrier.
OTHERWISE is not responsible for packages delivered to an incorrect address submitted by the customer.
CARRIER-RELATED LOSS OR DAMAGE
Once an order has been handed to the shipping carrier, the carrier is responsible for the package while it is in transit.
If a package is lost, delayed, stolen, or damaged while in the carrier’s possession, the customer is responsible for filing a claim directly with the carrier.
OTHERWISE may provide available shipment documentation to assist with a carrier claim. Providing documentation does not guarantee a refund, replacement, or reimbursement from OTHERWISE.
FULFILLMENT ERRORS AND DEFECTIVE ITEMS
If you receive an incorrect item, an item damaged before shipment, or a defective item, contact support@otherwiseofficial.com within 7 days of delivery. Include your order number and clear photos showing the issue.
OTHERWISE will review qualifying requests and provide next steps.
CONTACT
For shipping questions or order-status assistance, contact:
OTHERWISE
support@otherwiseofficial.com
