Refund policy
RETURN & REFUND POLICY
Effective date: September 20, 2026
This Return & Refund Policy applies to purchases made through otherwiseofficial.com.
RETURNS
OTHERWISE accepts return requests within 14 days of the delivery date.
To be eligible for a return, items must be unworn, unused, unwashed, in their original condition, and returned with original tags and packaging.
Items that show signs of wear, washing, use, alteration, damage after delivery, stains, odors, or missing original tags or packaging may not be accepted.
To request a return, email support@otherwiseofficial.com within 14 days of delivery. Please include your order number and the reason for your return.
For approved returns, OTHERWISE will provide a prepaid return shipping label. Customers are not charged for return shipping on approved returns.
Returns sent without prior authorization may not be accepted.
REFUNDS
Once an approved return is received and inspected, OTHERWISE will issue a refund to the original payment method for the purchase price of the returned item or items, plus applicable sales tax charged on the returned item or items.
Original outbound shipping charges are non-refundable for standard returns.
Please allow 5–10 business days after a refund is issued for your bank or payment provider to process the refund.
DEFECTIVE, INCORRECT, OR OTHERWISE-CAUSED ISSUES
If you receive an incorrect item, an item damaged before shipment, or a defective item, contact support@otherwiseofficial.com within 7 days of delivery.
Please include your order number and clear photos showing the issue.
If OTHERWISE confirms that the issue was caused by our fulfillment or product error, OTHERWISE will provide a prepaid return label when a return is required. OTHERWISE may provide a replacement or issue a refund for the item price, applicable sales tax, and original outbound shipping charges.
CARRIER-RELATED LOSS OR DAMAGE
Once an order has been handed to the shipping carrier, the carrier is responsible for the package while it is in transit.
If a package is lost, delayed, stolen, or damaged while in the carrier’s possession, the customer is responsible for filing a claim directly with the carrier.
OTHERWISE may provide available shipment documentation to assist with a carrier claim. Providing documentation does not guarantee a refund, replacement, or reimbursement from OTHERWISE.
OTHERWISE remains responsible for issues caused by our own fulfillment process, including an incorrect item, an item damaged before shipment, or a defective product.
NON-RETURNABLE ITEMS
The following items are not eligible for return:
• Items that have been worn, used, washed, altered, or damaged after delivery
• Items returned without original tags or packaging
• Items returned more than 14 days after delivery
• Gift cards
• Items clearly marked Final Sale at the time of purchase
CONTACT
For return or refund assistance, contact:
OTHERWISE
support@otherwiseofficial.com
